FAQs

As stated in our terms and conditions, you have the right to withdraw from the contract within 14 days without giving any reason (for details, please see the section on the right of withdrawal on our website). Right of withdrawal

Our products undergo strict
quality control. However, if an error or problem occurs,
please contact:

service@howa-spielwaren.de

Yes, all toys are tested according to EN71 1-3 and comply with the European safety standards for toys. The products are regularly tested in international, independent laboratories.

To ensure a safe, space-saving, and environmentally friendly delivery, assembly is necessary for most items. A detailed assembly manual is included with every product. For most items, assembly videos are also available on YouTube.

In our entire production, only tested child-safe water-based colors are used.

Our howa products are produced internationally. The majority of our production takes place in Asia, especially in China. We focus on long-term cooperation with selected production partners as well as on adhering to our quality and safety standards.

Yes, we deliver to all countries in the EU, UK, and Switzerland.

Shipping is done via DHL. After shipping, a tracking number will be emailed to you.

For orders placed by 10 a.m., shipping is done on the same business day. Orders placed after 10 a.m. will be shipped on the next business day. Delivery times within Germany are usually 1-3 business days. Delivery times to AT, BE, NL, IT, PO, LU, FR, CH, GB are 2-5 business days.